Pet Pick-Up/Drop-Off Services
We know that the passing of your pet is difficult, and you may be unsure of what to do, or perhaps you’re simply unable to transport your pet to our facility on your own. Rest assured; Pet Cremation Services is here to make the next step for you as easy as possible. With our pick-up and drop-off services, there are three ways that you can bring your pet to us:
1: Via Your Veterinary Clinic: Your veterinarian has probably been caring for your pet’s health for years, and most times he/she is involved with the last moments as well. In this case, we will gladly pick up your pet with care from your veterinary clinic after they he/she passed on and transport him/her back to our facility.
2: Via Direct Drop off: We are open to the public during normal business hours, Monday through Saturday. Please feel free to bring your pet to us at any time during those hours.
3. Via Home Pickup: For special circumstances, we can arrange to pick up your pet from home and bring him/her to our facility (additional fees apply).
You can pick up your pet’s ashes directly from us, or we can deliver your pet’s ashes to your veterinary clinic. We can also deliver them to your home (additional fees apply).
What Happens After a Pet Is Picked Up?
Whether we pick up your pet from a veterinary clinic or from your home, we will treat your pet with the same dignity and respect. We will ensure that all of the positive identification tags are correct, and we will continue to verify the identification throughout the process. Your pet will be brought back to our facility and scheduled for cremation. If you have any special requests that have been agreed upon, we’ll gladly fulfill them. Once the cremation is complete, we will notify you that your pet’s ashes are ready, or if you worked with us through a veterinary clinic, we will return your pets ashes to the clinic.
How Soon After Pickup/Dropoff Is a Pet Cremated?
Typically, it will take us up to three days, depending on how many pets are inline to be cremated at any given time. If we are delivering your pet’s ashes back to a veterinary clinic, it may take an additional day or two for delivery scheduling.
Can Ashes Be Available on the Same Day of a Cremation?
Because the integrity of the cremation process is important to us, it’s generally not possible to cremate a pet and pick up the ashes on the same day. The exception to this is a witnessed cremation. If someone sets an appointment and witnesses the cremation process, the pet’s ashes will be presented to the owner once the process is complete.
What If My Pet Passes Away After Hours?
We know that there is no opportune time if your pet passes away, and sometimes this happens while our office is closed. If this happens, please call our main line and listen to our voicemail. We always leave the phone number of someone from our staff that you can call to help figure out what to do.
If you have any additional questions about our pick-up/drop-off service, or if you’d like to schedule a pickup, give us a call at 303-403-1647.